Terms of Sale (“Terms”)
Before Siteroo staff can start on a new web design plan for you, Siteroo requires a 25% deposit / down payment as the first instalment of a client plan’s package before a project can begin. This is regardless if the client’s project is already self hosted on their own chosen hosting provider or if we host it on our chosen hosting provider under our own credentials without disclosure to you until full plan payment is made.
Payments can be made via Bank Transfer (preferred) or PayPal.Me. Details will be provided on the invoice.
Smaller tasks like G Suite setup or WordPress modifications require a 40% upfront deposit before the commencement of any work.
2. Web Design 3 Month Project Scope & Additional Fees for Future Support Thereafter
We will work on your website, including any theme, design or content updates for a maximum of 3 months from your first invoice’s due date. 3 months is a long time for web design work, so hopefully we never hit that wall.
If you need more web design support after that period, we will be releasing affordable web design support packages in the near future.
3. 30-Day Money Back Guarantee
If you are already controlling your hosting environment and do not want to transfer your hosting environment over to our environment, we can not offer a 30 day money back guarantee initiated by the client (yourself). This is to prevent clients essentially requesting a refund after 30 days and running away with our weeks worth of work and income.
For smaller tasks like G Suite setup or WordPress modifications, we cannot offer refunds. The expectation is that this is what you ordered and we delivered a desirable result you were happy to accept. (We work very hard to achieve this outcome on behalf of out clients).
4. SLAs for Third Party and Bring Your Own Hosting Environments for Uptime Availability
Since third party hosting companies such as Google Cloud Platform, SiteGround, WPEngine own their infrastructure and all have their own SLAs with minimum downtime periods stipulated, we recommend you check out their SLAs on their websites to ensure their SLAs are in line with your business requirements. While Siteroo will do everything in our best customer interest to ensure maximum server uptime, we can make no server uptime guarantees beyond what third party hosting provider SLAs already promise.
5. Refunds, including PayPal Refunds
While we hope our clients love their websites and our wonderful service, we understand there can be cases where maybe you changed your mind on your project’s goals. We offer a 14 day grace period in which we’ll refund everything you’ve paid, as long as you agree not to use our work (the website we worked on for you) anywhere. We trust that our customers will do good by us.
For this clause to apply, Siteroo would have to retain full control over your website’s hosting environment (i.e. No sharing of hosting login credentials), this is to ensure customers do not steal our hard earned weeks of work from us.